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  • Horrible Customer Service!

    I ordered an EMTEK front door entry system. The system I received was not what was depicted in the picture or my order. I called and customer service told me the pictures don't match the products- they are stock pictures and what I ordered was not the same as the picture connected to the item.I had to reorder the corrected version and spend $30 to ship the first one back with a 25% restocking fee as well. I have never ordered a product where you assume the picture of the product is not what you are ordering. Horrible More...
    (Home Improvement)
    nothappy1214's Picture   nothappy1214    0 Comments   Comments

    Ordered an item, not cheap mind you, on 617. Website said it was a pre-order and item would ship 7/20. 7/20 came and went and I contacted Décor Glamour. Customer service was very snotty and told me item would ship 8/1. 8/1 came and went. Contacted Décor Glamour again and again, from a nasty customer service rep who I could barely understand, told me the item would now ship 9/1. 9/1 came and went (getting the hint of the issue here??!!), when I called again, was told the manufacturer was delayed in shipping product (yet amazing that I could order and get from another... More...
    (Home Improvement)
    lewdew's Picture   lewdew    0 Comments   Comments

    This company is absolutely horrible !!!!! Once you place your order, you can just kiss your money goodbye as there is no further communication from them. Oh yeah, and when your order shows up a full two weeks later, when their website just says "processing", you better hope it is correct because if not, that is when the nightmare begins. They do not answer phones and they don't return the messages you leave. it took longer to get an email reply than it did to get my order, which was over two weeks. When the order was wrong, they blame it all on me and require a payment of... More...
    (Home Improvement)
    rebtom's Picture   rebtom    0 Comments   Comments
  • Great Prices, Very Easy to Use Website

    We were looking for nice tub faucet with shower hand and were lucky to find it on They had the cheapest price. I called to check if faucet was in-stock, and talked to Mark. He was very helpful, immediately found out info about my faucet, and told me that if I ordered the faucet right away , I would receive it in 10 business days. So today, I've received my beautiful tub faucet, I expected it for Wednesday, but I've got it much early. In the future, if I need to buy things for home improvement, I will use this company and I will recommend to... More...
    (Home Improvement)
    Nina1982's Picture   Nina1982    0 Comments   Comments
  • No product, but at least I got my refund

    These events occurred during the summer of 2014, for reference. I don't think a company should be unduly punished forever because they sucked in the past... so yeah, this happened mid 2014. Keep that in mind. I ordered a kitchen sink faucet because, by far, Decor Glamour (DeGlam) had the cheapest prices and some of the best selection I could find online. I read a bunch of negative reviews about this company before I placed my order, but at least half of them were from contractors I felt were partially to blame for their animosity towards this company%u20134 of them on separate... More...
    (Home Improvement)
    backhand's Picture   backhand    0 Comments   Comments
  • Horrible

    I purchased pulls for my cabinets in January 24, 2013. I still waiting for an email from this company telling me that my order went through. Called customer service after 30 minutes on hold got the answering machine asking me to leave a message. My credit card got charged and I have no way of getting in contact with this people. I left messages, sent emails and no respond. More...
    (Home Improvement)
    mickiem's Picture   mickiem    0 Comments   Comments

    Worst customer service ever. Do NOT waste your time with this awful company. Their website does not state what the flow rate is on their tub filler faucets. The one I ordered was too slow. I wanted to exchange it for a higher flow rate and they said they didn't know what the flow rates are on the other faucets? Are you kidding me? How do you not know? The flow rate is listed on faucets at and other competitors. So I have to ship it back and will get docked a 25% restocking fee. Never again. More...
    (Home Improvement)
    geracizoo's Picture   geracizoo    0 Comments   Comments
  • Ronbow sink

    I wish I had read the reviews on this company before I ordered. I have the same problem as others, the product was supposedly shipped, then I was told UPS returned to Decor Glamour because it was broken. I have tried to get the sink reshipped and can not tell you how many phone calls and emails I have sent trying to get the sink shipped. It has been over 3 months and I finally canceled the order, now I can't get my refund which was promised the day I called. DO NOT ORDER FROM DECOR GLAMOUR!!! More...
    (Home Improvement)
    pamsullivan's Picture   pamsullivan    0 Comments   Comments
  • Do not deal with this company!

    The product was not shipped. Several different "stories" of its shipment status were given. I finally cancelled order. Several different "promises" of when a refund would be credited were given. I finally threatened a dispute resolution with Paypal and a refund suddenly "appeared". At all times, the representatives gave false and misleading information and were extremely rude. I have shopped online for years and have never encountered a seller this disreputable. Save yourself the grief! More...
    (Home Improvement)
    buccofan's Picture   buccofan    0 Comments   Comments
  • Discolored Ronbow sinks

    I purchased 3 Ronbow undermount sinks from this company in December. Had a bit of a wait for the sinks but they arrived individually packed and in good condition so no problem there. My installer finally installed them about 3 weeks ago and that's when the problem hit! 2 of the sinks were installed in the same bathroom, side by side but one was not as white as the other. It had been about 3 hours since they had been installed and I saw them for the first time and noticed the color difference. My installer tried to remove the less than white sink but because it had been essentially... More...
    (Home Improvement)
  • Do Not Use!!!!

    I wish I had read these reviews before purchasing. Delivery was late and wrong, and Joe, the manager, was the rudest customer representative I ever dealt with. The shipping charge was $15 for 14 cabinet knobs, so I was amazed when it took 3 WEEKS (or 13 business days) for delivery. I called and found out they were backordered, but no one informed me so I could cancel and purchase elsewhere. ... My package was missing 2 knobs, and when I called to discuss this and the late shipment I was told two things by Joe: 1.) "We never said how long it would take for you to get them" and 2.)... More...
    (Home Improvement)
    kaci1230's Picture   kaci1230    2 Comments   Comments
  • decor glamour returns and customer service

    I ordered items (Order # 020367) for a home remodel -- Decor Glamour listed several of the items as "out of stock." I waited three months for the items to be sent and finally cancelled the order. A day after I cancelled the order Decor Glamour, found the items and shipped the items claiming that these items had been in transit before I cancelled. I agreed to pay the restocking fee (verbally reduced from 25% - 20%) and attempted to return the items. The company will not complete or communicate about this refund. I got a "RGA" request form and mailed the items back FED EX... More...
    (Home Improvement)
    jenrage's Picture   jenrage    0 Comments   Comments

    GINERSDAD1234's Picture   GINERSDAD1234    2 Comments   Comments
  • Not great contact, but considerable discounting

    So, AFTER placing my order for a vanity marble top sink, I checked the reviews on Decor Glamour and was shocked at how bad they were. Summary: If you're willing to deal with a certain amount of abuse (no pro-active contact, several weeks of waiting, and having to accommodate wide-hourly-window freight shipping schedules), the savings is significant. Review: Was looking for a Porcher vanity marble counter sink. Retail price was about $3000. Other online retailers sold the combination for about $1800 $200 in shipping. Decor Glamour was advertising the combination for... More...
    (Home Improvement)
    JoeyGT's Picture   JoeyGT    0 Comments   Comments
  • Worst ever

    This is the worst experience I have ever had with a company over the internet. I ordered 4 items 8/14/11. Two arrived quickly, although one was damaged and had to be returned. The other two were "backordered". One finally arrived, the other, despite numerous phone calls and emails, had still not arrived after 4 months. There were lots of claims of "that was shipped" or "that will be shipped in 2 days" but was not. I will NEVER do business with them again and I recommend that you avoid them and their shady business practices. You will never finish your... More...
    (Home Improvement)
    SnowWoman's Picture   SnowWoman    0 Comments   Comments
  • Decor Glamour - Don't do it!

    I bought a cabinet from Decor Glamour for in my newly remodeled bathroom. The cabinet arrived and was damaged, so I took a picture and sent it to the company. Our bathroom was brand new and I didn't want to hang a damaged cabinet in it. I contacted Decor Glamour to try and get the issue resolved but it took too long, and I had no confidence that the issue would be satisfactorily resolved so we used the damaged cabinet. I suggested that I should receive a partial refund since I was going to use the damaged cabinet, but I didn't hear anything back so now I'm warning others. More...
    (Home Improvement)
    watersrundeep's Picture   watersrundeep    0 Comments   Comments
  • Do not order from this company

    Very difficult to return unneeded or unwanted items. You must get a return authorization number, but to get that number I have called three times and emailed once. I have been on the phone on hold for over an hour total. I have waited for three weeks for the email. Anna is unprofessional, unfriendly, and seems to use "please hold" as a way to make you just go away. There is a 25% restocking fee, and it looks like I just get a credit balance with the business rather than a refund. I'm trying to find out about that now, but getting an answer is taking... too much of my life. More...
    (Shopping, Chain Stores)
    bennybuilder's Picture   bennybuilder    1 Comments   Comments
  • real bad customer service

    This outfit does not return phone messages or emails. does not deliver on time. Did not advise when goods were going to be delivered, I was the one who had to call to find out delivery was next day. Was threaten by a huge re stocking charge when I stated that I did not know if someone could be home to receive the delivery. Ana stated it would go back to the company and she would nail me with the re stocking charge. Very un proffessional should not be in bussiness representing companies that produce fine products. More...
    (Home Improvement)
    bla2331's Picture   bla2331    0 Comments   Comments
  • Buyer Beware!

    I ordered an expensive faucet from this Co. 10 days ago. The order was delayed because the shipping address differed from the billing address. After I verified my shipping address I received an email saying that my order was now being processed. That is all. I cannot reach them for a shipping confirmation or to cancel the order. I was on hold for 45 minutes and gave up. I sent two separate emails and there was no reply. I called American Express to resolve the issue but they can't do anything until they charge my account. I cannot stop them from charging my account or from... More...
    (Home Improvement)
    Canyonwren's Picture   Canyonwren    0 Comments   Comments
  • Woeful service review

    I ordered faucet parts from and have enjoyed some of the worst service that I've ever experienced in online shopping. They waited more than 10 business days to ship the parts without any notification as to a cause for delay. I had to telephone them and endure a lengthy holding period before I finally got a live rep who took another 10 minutes just to give me a UPS tracking number for the shipment. I'll never order from this company again. More...
    oleo16's Picture   oleo16    0 Comments   Comments
  • Worst service of all time

    I ordered a faucet with decorglamour. It didn't arrive so I inquired, they said it was back ordered. The asked me to email them to "remind" them of my order. I emailed them several times and 5 months later the faucet arrives. Seven months later a second faucet arrives. They refuse to take it back claiming the faucet was out of stock. Then when I said I was unhappy and was going to return both faucets they claimed that there was a scratch and it couldn't be returned. I never took the faucet out of the box (because I aready had one). In the end they want to charge... More...
    (Home Improvement)
  • Horrible customer service

    I ordered $1,500 worth of bathroom products from this company. It took them nearly a month to complete the order and the order only was completed after I followed up several times. They shipped one wrong faucet and on the day that the Plumber arrived, I had to find a supplier who had one in stock so that the work could be completed. When I notified Decorglamour of their shipping error and told them that I would be returning the faucet that they sent, they instead shipped me a replacement faucet three days later and claimed that they had now fulfilled my order. When I reminded them that... More...
    (Home Improvement)
    Benjamads's Picture   Benjamads    2 Comments   Comments
  • Terrible Services

    Terrible customer service and our order has been back ordered for over two months and we have had to request ship dates which none have happened. No proactive customer service and expect to wait a very long time for your product. When we requested a refund and to return partial product, we were told there would be a 25% return fee and we would have to pay shipping. I would strongly recommend AGAINST order from DecorGlamour. We gave them ever possible opportunity to make this rignt but no luck. Go elsewhere. Sincerely, Ben More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Lazar2010's Picture   Lazar2010    1 Comments   Comments
  • Still waiting on a part

    I ordered a complete shower set on 07-14-09, recieved my order but, the trim piece came with a missing part and missing screws. I am having a real hard and frustrating time with the customer service @ glamordecor, they treated me by being impatient, keeping me on hold for over 15 minutes at a time and telling me they were going to send this part two weeks ago when I called. Now when I did not recieve the part I called them yesterday 09-02-2009 and they said they would send the part this friday. when I send a email same day to reconfirm, I got no answer as yet. My Remodel is done and the... More...
    (Shopping, Chain Stores)
    asadylan12's Picture   asadylan12    1 Comments   Comments Reviews By Product Comments

Tweetyagb says: (4 years ago)
Purchased my items online after 4pm on a Thursday and received all my items in great condition on Wednesday. I had also emailed to have an additional cabinet knob added to my already placed order on Saturday and got an email message back from Joe, pretty much saying its DONE. When I checked my order he did add the extra item to my order. I was very happy to see that good online customer service does exist. Thank you for making my online shopping experience a good one. I will definelty shop from your website again.

rogerp says: (5 years ago)
DO NOT BUY FROM THIS COMPANY. Whatever nightmare you can think of will likely happen to you. They are very bad news and should not be in business. Hopefully someone will shut them down. They have gone to great lengths to protect themselves as they rip people off. Dishonest would be the least of their flaws. Rudeness and disregard for the law pale in comparison to their thievery. Do yourselves a favor and buy elsewhere. Their discounts are nothing more than the web to the fly.

oregonguy says: (5 years ago)
I wish I had checked the reviews before I ordered from this company! On April 7, 2013 I ordered 2 towel bars, 2 robe hooks and a towel ring (Order #10210). The website said they were all in stock. On May 7th I received 1 towel bar and two robe hooks. The shipping slip said there was also a towel ring, but it was missing from the order. There was also a note saying that the other towel bar would be shipped later. I notified them immediately about the missing towel ring, expecting that it would be included in the shipment with the towel bar that was to come later. On May 14th I received the second towel bar, but no towel ring. I have contacted them repeatedly, but the only response has been a computer generated e-mail saying that I would be contacted as "soon as possible." There was never a follow-up. Finally after insisting that I either receive the towel ring or a refund, I received an e-mail from the Customer Service Dept. saying that my complaint had been transferred to the Status Dept. and all future contact should be with them. I have attempted to contact Status as instructed, but no response from them either. This is the worst customer service I have ever encountered. Anyone who is considering ordering from Decor Glamour should think twice before doing it. My advice...Don't do it!! Save your money and the frustration.

chillininlatham2 says: (5 years ago)
I too have been duped by this company. The customers here who have said that they do no reply to e-mails or leave you hanging on the phone are all correct. I am about ready to contact my credit card company to see if they can be of any assistance with getting a refund. This company is bad news - if the goods were free they would still be bad news. STAY AWAY.....

chillininlatham2 says: (5 years ago)
I too have been duped by this company. The customers here who have said that they do no reply to e-mails or leave you hanging on the phone are all correct. I am about ready to contact my credit card company to see if they can be of any assistance with getting a refund. This company is bad news - if the goods were free they would still be bad news. STAY AWAY.....

chillininlatham2 says: (5 years ago)
I too have been duped by this company. The customers here who have said that they do no reply to e-mails or leave you hanging on the phone are all correct. I am about ready to contact my credit card company to see if they can be of any assistance with getting a refund. This company is bad news - if the goods were free they would still be bad news. STAY AWAY.....

straitbo449 says: (6 years ago)
I wish i had read all these reviews before i ordered from them.18 days and nothing yet,c card already billed for $500 2 emails sent so far without any response.called phone during business hrs and just get a recording telling me to call back during business hrs.i have this sick feeling in my gut that i have been can they continue to operate with all these complaints.has anybody tried to prosecute this shabby place?

djladner says: (7 years ago)
I wish I had googled reviews for this company before I placed my order. I placed my order on Saturday 9/10 and on Monday 9/12 my card was charged. I waited all week and received no notification of shipment. Had no idea what was in stock or back-ordered. Called and spoke with the rudest individual. She said it was a "drop ship" and that is why my card was charged and that I would receive my items at the end of the month. I asked "how would I know that - I received no communication and if I hadn't called I would never know". She actually began yelling at me. I asked for a manager. When he came to the phone the first thing he said is "What is your order number?" I asked if he was a manager and he responded "Yea". Horrible conversation, unprofessional, rude, get my point. I spent over $500 and will be forever thankful if I receive them by the end of the month (even though I thought they would ship within 48 hours), and even more thankful if they are correct. I WILL NEVER DEAL WITH THEM AGAIN AND I AGREE THEY SHOULD NOT BE IN BUSINESS. From the reviews I read, I think the only positive responses are if the item is readily available and ships immediately.
What a waste of time! One of the worst experiences ever.

walgate says: (7 years ago)
Delivered wrong item twice. Would not pick up incorrect item. Had to get refund through credit card charge back. Never arranged for pick up of item until two months later. Agree with other customers that this business should be shut down.

Gonzogal says: (7 years ago)
So tired of this fly by night company, I wonder if the attorney general of New York would be interested in these consumer complaints. Oh
I wish I would have listened to the warnings. What a waste of valuable time, and to think they are getting away with it!

Gonzogal says: (7 years ago)
So tired of this fly by night company, I wonder if the attorney general of New York would be interested in these consumer complaints. Oh
I wish I would have listened to the warnings. What a waste of valuable time, and to think they are getting away with it!

ceruzzi says: (7 years ago)
Never again.... do not use this merchant! Sent me an incorrect sink 3 months ago and I still haven;t gotten any resolution, any money back, or a sink!!

grendal says: (8 years ago)
Horrible service and customer service. Was told several times that it had shipped. After 3 weeks I tried to cancel order and they wouldn't. Cancelled on phone and email and they still shipped it to me and charged me. This place is a joke, go to

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